SHIPPING

At Kinetx Instruments, LLC , we aim to deliver your orders in a timely and efficient manner. Below is an outline of our shipping policy:

Processing Time

  • Orders are processed within 1-2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates & Delivery

  • We offer the following shipping options:

    • Standard Shipping (3-7 business days) – Free

    • Expedited Shipping (2-3 business days) – $15.00 Per Item

    • International (3-7 business days) - $25.00 Per Item (taxes and duties are the sole responsibility of the buyer)

  • Delivery times may vary depending on your location and shipping method selected.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment on the carrier's website.

RETURNS

We want you to be completely satisfied with your purchase. If you are not happy for any reason, we offer a simple returns process:

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • Final sale items and gift cards are not eligible for returns.

How to Return an Item

  1. Contact us at info@kinetx.us to initiate a return.

  2. Once your return request is approved, we will provide you with a return shipping label.

  3. Pack your item securely and attach the provided return label.

  4. Drop off the package at the designated carrier's location or schedule a pickup.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or defective.

  • If your return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

Refund Process

  • Once we receive your return, please allow 5-7 business days for it to be processed.

  • Refunds will be issued to your original method of payment.

  • Please note that shipping fees are non-refundable.

Exchanges

  • If you would like to exchange an item, please follow the same return process and place a new order for the replacement item.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will work to resolve the issue as quickly as possible.